Introduction

Email Queues

Last published at: January 27th, 2025

You may use this feature to view the emails the application sent, not sent, and retried.  

Task steps within process instances can send email notifications to users about the task with a link to complete it. These task steps utilize the email queue to send email notifications. Emails from the task are first placed on the email queue and then processed by FlowWright’s email service engine. 

All dates and times are stored within the database as UTC and displayed based on the user's local time zone. 

Note: Engine runtime data are in ISO + UTC format. 

Navigate to the Status - Email Queue page. 

 

The Email Queue UI is rendered below. The page displays a list of emails sent over the last 10 days by default.  

 

You may view the emails for a different timeline from the drop-down list, as shown below. 

 

We have included this page, which shows a list of items sent via email for custom dates, as a reference. 

 

View email message.

Emails sent through the email queue can be viewed by clicking on the subject line, as shown below.

 

Track Email Message.

You may use this feature to check whether the receiver has seen the email. This feature has been built into the Email workflow step by placing an invisible image pixel in the emails that can detect the exact time and date a recipient opened an email. 

To enable this tracking feature, set the field property "Send using email queue" to ON, as shown in the process definition below. 

 

All email messages are recorded in the deEmailMsgs table in the FlowWright database by default. Email messages enabled with the tracking feature are recorded in the deEmailQueue table and then sent to the recipients. When the email has been opened by the recipient (any one of the recipients when sent to multiples), the date and time are captured and updated in the deEmailQueue table. The FlowWright Engine and Email services are required to send emails.

 

Search Email Queue.

The Email Queue displays the total number of emails and provides a search box to filter the emails.

 

Clear Email Queue.

Navigating to the Clear menu allows you to clear email messages from the queue. Select the menu option to clear messages as needed. 

 

You may resend the email message by selecting the item and clicking the Send - Resend menu option.