Each queue can have its access permissions.  Users or roles can be granted View permission to any selected queue.  

On the Queue Management page, select the queue from the table list and click the Security—Permission menu option. 

The Manage Queue Permissions page is rendered below. You may grant permissions to a specific user or group of users identified by an application role. 

To search for a user, type the first three characters in the Search text bar and select from the drop-down list. Then click the Add button to add more users to this list. Also, you can go ahead and search and add the application role using the Search text bar. 

Click the Save Permissions button to grant View permissions to the users' list. 

Users are granted permission to access the Queue, and a confirmation message is displayed in the top right-hand corner. Likewise, you may select the user from the list and click the Remove Permissions to revoke access to the Queue. Note: Users with 'View queue' permissions can participate in assigning and reassigning tasks.