The FlowWright application provides features to export, import, clear, or select log information, as well as to request help from the FlowWright Support team by emailing log files for any issues.
Go to the Status > Logs page to see the System Log.
The System Log UI is rendered below.
Export System Log.
Export the System log table to XML, XLS, PDF, and SQL formats. The file is downloaded to the local system folder.
A snapshot of the XML log is included here for reference.
Import System Log.
Select the Import menu to import the XML log file from the local folder. You can do this to review system log entries from another FlowWright environment. Before doing so, it is recommended to export all system log entries from the current FlowWright environment as a backup.
Select the XML log file from your local folder, then click the Import button. The system log entries are imported and merged with the current log entries. A confirmation message appears in the top-right corner.
Clear System Log.
Clear the System Log table by selecting 'Today', 'All', or 'Selected' options.
Click OK to confirm. The system log entry is cleared, and a confirmation message appears in the top-right corner.
Send Selected or All log entries to support.
Select a log item and click the “Send To Support” option to send all or selected log entries.
Enables the user to send the selected error log entries or the entire error log to FlowWright support.
Confirm the action to send the System Log table to the FlowWright Support team. Once the log file is successfully sent, an alert notification appears in the top-right corner. The system log entry is emailed to the FlowWright Support team. You must submit a support ticket and describe your concern.
The “FlowWright Support” portal page opens in a new tab, as shown in the image below. You need to enter your email to log in or sign up. Create a new support ticket, describe the issue, attach the “System Log” XML file, and submit the ticket. The FlowWright Support team will respond accordingly.
