The FlowWright product includes an Engine Log to record all events related to errors, starts, stops, maintenance, and internal operations of core services, such as Process, Archival, Trigger, Statistics, and Email. This log can be configured to review information by occurrence date or source.  

Go to Status > Logs to view the System Log. 

Select the “System Log” menu to access the following logs: “Audit Log, Data Access Log, Engine Log, Security Log, ETL Log, Microservice Call Log, REST API Log, and Telemetry Configuration”.  

The Engine Log UI is rendered below. 

View the Engine Log by various options. 

View Engine Log table by Service - FlowWright Archival Engine, FlowWright Data Bridge Engine, FlowWright Email Engine, FlowWright ESB Engine, FlowWright Process Engine, FlowWright Statistics Engine, and FlowWright Trigger Engine options. 

View the Engine Log table by Typing Error, Warning, and Information options. 

Export the System log table to XML, XLS, PDF, and SQL formats. The file is downloaded to the local system folder. 

Clear the Engine Log table using the options: Today, All, and Selected. 

Send the Engine Log table to the FlowWright Support team by selecting the Selected or All options. 

Click the “download” link to generate the XML and download it to your local folder. Click the “Support Portal” link to initiate the process.  

The “FlowWright Support” portal page opens in a new tab, as shown in the image below. You need to enter your email to log in or sign up. Create a new support ticket, describe the issue, attach the “Engine Log” XML file, and submit the ticket. The FlowWright Support team will respond accordingly.